Safety is our number one priority at The Music Center, and we promise to provide you the best, safest experience possible when you visit. Our Commitment to Your Safety is designed to enhance safety and minimize risk for our guests, artists, staff and volunteers who are visiting or working at The Music Center.
The Music Center has been working closely with both the State of California and the Los Angeles County Department of Public Health to implement safety guidelines and is embracing the highest standards of safety, sanitation and security. We will continually update campus procedures and protocols for both outdoor and indoor events and performances as they pertain to entry areas, lobbies, restrooms, seating areas, box office, stage and backstage, food and beverage preparation and the administrative offices for The Music Center organization and its resident companies, Center Theatre Group, LA Opera, LA Phil and the Los Angeles Master Chorale.
Our guidelines have been updated to reflect the reopening of the State on June 15, 2021 and resulting changes to protocols. Please note that some protocols may be adjusted based on the nature of an event or performance.
What We Ask You To Do*
Stay Home if You are Sick: If you have a cough, difficulty breathing, fever or chills; have been exposed to COVID-19 in the past 14 days; or are currently under quarantine or isolation, please stay home. Ticketholders should contact the Box Office for your performance or event to inquire about ticket exchange, donation or refund.
Wash Your Hands: Wash your hands with soap and water or use the hand sanitizer stations located around The Music Center campus and Grand Park.
Face Covering Required Indoors for All: Masks are required indoors for all, whether fully vaccinated or not, and recommended outdoors for those not fully vaccinated.
What We Have Done
Received the UL Verified Healthy Buildings Mark for Indoor Air Quality (IAQ): The Music Center is proud to be the first performing arts center and arts organization to receive the UL Verified Healthy Buildings Mark for Indoor Air Quality (IAQ).
While we assess our air quality annually, working with our trusted partners, at UL, we embraced the new UL Verified Healthy Buildings program as part of our commitment to the health and well being of all who visit or work at The Music Center. We made significant investments to upgrade the air flow and maximize circulation in all areas of The Music Center's Dorothy Chandler Pavilion, Ahmanson Theatre, Mark Taper Forum and Walt Disney Concert Hall as well as The Music Center Annex and Grand Park offices.
To order to achieve the prestigious UL Verification Mark:
- We participated in an independent review by UL of the heating, ventilation and air-conditioning (HVAC) systems.
- We passed UL visual inspections.
- We passed IAQ performance testing and assessment.
- We upgraded our HVAC systems, upgrading the air flow and maximizing recirculation times for the air coming through the complex.
- We will participate in a bi-annual surveillance review to undergo rigorous IAQ performance criteria by UL.
- We will continue testing and evaluation on an ongoing basis to confirm or meet UL's strict standards and guidelines.
When you visit The Music Center, you will see the Verified Healthy Building mark on the entrances to Music Center buildings.
Enhanced All Cleaning Procedures: We have developed and implemented a Music Center-specific Enhanced Cleaning Program using EPA-approved COVID disinfectants with expedient cleaning of the entire campus. We pay special attention to areas where people gather including seated areas, elevators and restrooms, along with surfaces such as handrails, door handles, armrests and elevator buttons. We have also placed hand sanitizers throughout the campus including in Jerry Moss Plaza. We clean and sanitize seated areas after each performance and clean all restrooms pre- and post-performance.
Created A Contact-Free Experience: All restrooms have touchless fixtures including touchless flush valves and faucets. All tickets will be digital and scanned for safe and efficient entry. All windows at permanent and remote box office locations feature glass or plexiglass partitions that separate guests and box office staff. All queues are socially distanced and managed by usher staff. Programs for outdoor performances are digital and are accessible on the night of the performance via text and/or QR code. The Music Center will provide both printed and digital programs for future indoor performances.
Made Changes to Parking: Self-parking for performances in outdoor spaces will be available in the main parking lot located at The Music Center. Use of credit cards is encouraged. Valet parking is temporarily not available. Anyone with accessibility needs who typically uses the Hope Street carriage port should contact Guest Services at email@example.com before visiting The Music Center.
If you have a question about these protocols, or require specific accommodation, please contact Guest Services at firstname.lastname@example.org before visiting The Music Center.
The Music Center is taking many steps and precautions to help ensure your safety. However, by visiting The Music Center, you voluntarily assume all risks related to possible exposure to COVID-19.
*Please note that conditions regarding the COVID-19 pandemic are fluid, and guidelines are subject to change at any time. To that end, The Music Center is prepared to adjust and embrace timely protocols based on what science and the Los Angeles County Department of Public Health directives dictate.