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Our Commitment to Your Safety

ACCESSIBILITY & GUEST SERVICES


The Music Center welcomes all visitors and is committed to making its programs, services and facilities accessible to everyone, including service animals.

 

If you have a question about these protocols, or require specific accommodation, please contact Guest Services before visiting The Music Center.


Phone: (213) 972-7211
Email: general@musiccenter.org


Learn more

Safety is our number one priority at The Music Center and in Grand Park, and we promise to provide you the best, safest experience possible when you visit. Our Commitment to Your Safety is designed to enhance safety and minimize risk for our guests, artists, staff and volunteers who are visiting or working at The Music Center.

As we welcome you back to The Music Center, we ask that you please comply with these important visitor protocols for our outdoor presentations:

What We Ask You To Do*

  • Stay Home if You are Ill: If you do not feel well, have had COVID-19 symptoms in the past 14 days, or have been exposed to COVID-19 in the past 14 days, please stay home. Contact the Box Office for your performance or event to inquire about ticket exchange, donation or refund. Onsite signage will reinforce the request for guests to perform wellness safety checks.
  • Purchase Advance Tickets: All tickets must be purchased in advance online or by calling the Box Office at (213) 972-0711. Tickets will not be sold onsite.
  • Comply with Ticket Requirements: Tickets for pods may be purchased only by California residents. Pods can accommodate up to four people; ticket holders should be from one household.
  • Wear a Mask: All guests age 2 and over who are visiting The Music Center and Grand Park must wear a face covering at all times. While food and beverage consumption will not be allowed in our outdoor spaces during the performances (except for bottled water), face coverings must be reapplied after any pause for a drink of water. Face coverings must completely cover a person’s nose, mouth and chin. Neck gaiters, open-chin triangle bandanas or face coverings with valves, mesh or holes are not permitted.
  • Maintain Social Distance: Stay six feet away from with anyone outside your group, including staff members and artists, and follow the guidance on social distancing markers and/or signage. Remain in your designated pod unless using the restroom or when departing the performance. Follow the directions of ushers and any other designated staff members as you enter and exit the performance space, in elevators or on escalators and when you visit the restrooms. Elevator capacity is no more than four people from the same household or two people with distancing of six feet required for riders from separate households. Visitors are not permitted in any backstage areas.
  • Practice Frequent Hand Sanitizing and Washing: Use hand sanitizer stations located in Jerry Moss Plaza and in Grand Park and wash your hands frequently.

What We Have Done

  • Enhanced All Cleaning Procedures: We have developed and implemented a Music Center-specific Enhanced Cleaning Program using EPA-approved COVID disinfectants with expedient cleaning of the entire campus. We pay special attention to areas where people gather including seated areas, elevators and restrooms, along with surfaces such as handrails, door handles, armrests and elevator buttons. We have also placed hand sanitizers throughout the campus including in Jerry Moss Plaza and in Grand Park. We clean and sanitize seated areas after each performance and clean all restrooms pre- and post-performance.
  • Created a Contact-Free Experience: All restrooms have touchless fixtures including touchless flush valves and faucets. All tickets will be digital and scanned for safe and efficient entry. All windows at permanent and remote box office locations feature glass or plexiglass partitions that separate guests and box office staff. All queues are socially distanced and managed by usher staff. Programs for outdoor performances are digital and are accessible on the night of the performance via QR code and on our website.
  • Designed Socially Distanced Seating: All guests attending performances or events in our outdoor spaces including Jerry Moss Plaza and Grand Park will be assigned a pod that accommodates four guests. All guests in a pod must be from California and from the same household, and each member of the pod must have their own ticket. Artists will not use the edges of the stage or appear at any location in the pod areas during a performance. Pods are set eight feet from the stage in Jerry Moss Plaza and 20 feet from the screen in Grand Park.
  • Adopted Specific Protocols for Artists and Staff: All artists and staff must participate in daily health screenings. Like visitors, they must confirm they are feeling well and have not recently been exposed to COVID-19. When they are not performing, artists, along with all Music Center staff must wear a face covering while onsite. Artists and working staff are also tested regularly per County of Los Angeles Department of Public Health guidelines.
  • Made Social Distancing Simple: All outdoor events feature aisles that are a minimum of six feet wide, and pods are staggered with a minimum of six feet between pods at all four sides. Usher staff will help ensure pedestrian traffic flows efficiently and safely and will enforce social distancing at any queue including on escalators that lead into and out of Jerry Moss Plaza and at the Box Offices. We have posted signage that enforces social distancing and guidelines for face coverings.
  • Restricted Food & Beverage Consumption: Consuming food and beverages is not allowed during an event or performance held in our outdoor spaces. We will not be selling food or beverage items. Bottled water will be made available to ticket holders.
  • Made Changes to Parking: Self-parking for performances in outdoor spaces will be available in the parking lots located at The Music Center. Use of credit cards is encouraged. Valet parking will not be available. Anyone with accessibility needs who typically uses the Hope Street carriage port should contact Guest Services at 213.972.7211 or general@musiccenter.org before visiting The Music Center. Parking lot elevator capacity is limited to no more than four people from the same household or two people with distancing of six feet required for riders from separate households.

Additionally, The Music Center is proud to be the first performing arts center and arts organization to receive the UL Verified Healthy Buildings Mark for Indoor Air Quality (IAQ).

While we assess our air quality annually, working with our trusted partners, at UL, we embraced the new UL Verified Healthy Buildings program as part of our commitment to the health and well being of all who visit or work at The Music Center. We made significant investments to upgrade the air flow and maximize circulation in all areas of The Music Center's Dorothy Chandler Pavilion, Ahmanson Theatre, Mark Taper Forum and Walt Disney Concert Hall as well as The Music Center Annex and Grand Park offices.

To order to achieve the prestigious UL Verification Mark:

  • We participated in an independent review by UL of the heating, ventilation and air-conditioning (HVAC) systems.
  • We passed UL visual inspections.
  • We passed IAQ performance testing and assessment.
  • We upgraded our HVAC systems, upgrading the air flow and maximizing recirculation times for the air coming through the complex.
  • We will participate in a bi-annual surveillance review to undergo rigorous IAQ performance criteria by UL.
  • We will continue testing and evaluation on an ongoing basis to confirm or meet UL's strict standards and guidelines.

When you visit The Music Center, you will see this mark on the entrances to these buildings.

We are working with both the State of California and the Los Angeles County Department of Public Health to implement guidelines as they become available. We will embrace the highest standards of safety, sanitation and security and have plans to continually update campus procedures and protocols for both outdoor and indoor events and performances as they pertain to entry areas, lobbies, restrooms, seating areas, box office, stage and backstage, food and beverage preparation and the administrative offices for The Music Center organization and its resident companies, Center Theatre Group, LA Opera, LA Phil and the Los Angeles Master Chorale.

If you have a question about these protocols, or require specific accommodation, please contact Guest Services at (213) 972-7211 or general@musiccenter.org before visiting The Music Center.

The Music Center is taking many steps and precautions to help ensure your safety. However, by visiting The Music Center, you voluntarily assume all risks related to possible exposure to COVID-19.

*Please note that conditions regarding the COVID-19 pandemic are fluid, and guidelines are subject to change at any time. To that end, The Music Center is prepared to adjust and embrace timely protocols based on what science and the Los Angeles County Department of Public Health directives dictate at the time of reopening.

ACCESSIBILITY & GUEST SERVICES


The Music Center welcomes all visitors and is committed to making its programs, services and facilities accessible to everyone, including service animals.

 

If you have a question about these protocols, or require specific accommodation, please contact Guest Services before visiting The Music Center.


Phone: (213) 972-7211
Email: general@musiccenter.org


Learn more

Contact Us
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DOROTHY CHANDLER PAVILION BOX OFFICE


Window & Phone Hours:

Monday - Friday 10 a.m. - 6 p.m.

TMC Arts / Glorya Kaufman Presents
Dance at The Music Center

(213) 972-0711

LA Opera
(213) 972-8001

LA Master Chorale
(213) 972-7282


AHMANSON THEATRE &  
MARK TAPER FORUM
BOX OFFICE


Window Hours:

Tuesday - Saturday 12 p.m. - 8 p.m.
Sunday 11 a.m. - 7 p.m.

Phone Hours:
Center Theatre Group
(213) 628-2772
Monday - Friday 10 a.m. - 5 p.m.
Saturday & Sunday 12 p.m. - 5 p.m.


WALT DISNEY CONCERT HALL 
BOX OFFICE


Window Hours:

Tuesday - Sunday, 12 p.m. - 6 p.m.
Closed Monday

Phone Hours:
LA Phil

(323) 850-2000
10 a.m. - 6 p.m.