To Top
View Mobile Site

Our Commitment to Your Safety

ACCESSIBILITY & GUEST SERVICES


The Music Center welcomes all visitors and is committed to making its programs, services and facilities accessible to everyone, including service animals.

 

If you have a question about these protocols, or require specific accommodation, please contact Guest Services before visiting The Music Center at cvanbrunt@musiccenter.org.


Learn more

Safety is our number one priority at The Music Center, and we promise to provide you the best, safest experience possible when you visit. Our Commitment to Your Safety is designed to enhance safety and minimize risk for our guests, artists, staff and volunteers who are visiting or working at The Music Center. 

The Music Center has been working closely with both the State of California and the Los Angeles County Department of Public Health to implement safety guidelines and is embracing the highest standards of safety, sanitation and security. We will continually update campus procedures and protocols for both outdoor and indoor events and performances as they pertain to entry areas, lobbies, restrooms, seating areas, box office, stage and backstage, food and beverage preparation and the administrative offices for The Music Center organization and its resident companies, Center Theatre Group, LA Opera, LA Phil and the Los Angeles Master Chorale.

Please note that some protocols may be adjusted based on the nature of an event or performance.

Vaccination Policies for Guests of Indoor Performances/Events of The Music Center, TMC Arts and The Music Center's Resident Companies

The Music Center developed its vaccination policy in line with its commitment both to safety and the importance of creating a welcoming, inclusive environment for all who visit Los Angeles County’s performing arts center. To that end, all members of the public who attend performances and events inside The Music Center’s four theatres must show proof of full vaccination for COVID-19 or a negative COVID-19 test taken within 72 hours of attendance; this includes children under 12. This applies to all performances and events presented by TMC Arts and any organizations that present in its theatres with the exception of The Music Center’s resident companies, which have their own vaccination policies.

Click the appropriate link for the vaccination policies of The Music Center’s resident companies:

Vaccination Policies for Staff of The Music Center and its Resident Companies

The Music Center staff must show proof of full vaccination before accessing any of the buildings on its campus, including The Music Center Annex and Grand Park offices. To comply with all legal requirements, reasonable accommodations will be made for individuals with a documented medical condition or sincerely held religious beliefs that would prevent them from getting a vaccination. In addition, all Music Center artists and vendors including those providing housekeeping, landscaping and any building-related services, must show proof of full vaccination. The Music Center’s resident companies each have similar policies.

What We Also Ask You To Do*

Stay Home if You are Sick: If you have a cough, difficulty breathing, fever or chills; have been exposed to COVID-19 in the past 14 days; or are currently under quarantine or isolation, please stay home. Ticketholders should contact the Box Office for your performance or event to inquire about ticket exchange, donation or refund.

Wash Your Hands: Wash your hands with soap and water or use the hand sanitizer stations located around The Music Center campus and Grand Park.

Face Coverings: When indoors, face coverings are required for all, whether fully vaccinated or not. When outdoors on The Music Center campus, guests are encouraged to wear face coverings. In addition, no matter their vaccination status, guests must wear face coverings once they enter the outdoor concert and dancing area on Jerry Moss Plaza.
 

What We Have Done

Received the UL Verified Healthy Buildings Mark for Indoor Air and Water Quality: The Music Center is proud to be the first performing arts center and arts organization to receive the UL Verified Healthy Buildings Mark for Indoor Air and Water Quality.

While we assess our air quality annually, working with our trusted partners, at UL, we embraced the new UL Verified Healthy Buildings program as part of our commitment to the health and well being of all who visit or work at The Music Center. We made significant investments to upgrade the air flow and maximize circulation in all areas of The Music Center's Dorothy Chandler Pavilion, Ahmanson Theatre, Mark Taper Forum and Walt Disney Concert Hall as well as The Music Center Annex and Grand Park offices.

To order to achieve the prestigious UL Verification Mark:

  • We participated in an independent review by UL of the heating, ventilation and air-conditioning (HVAC) systems.
  • We passed UL visual inspections.
  • We passed IAQ performance testing and assessment.
  • We upgraded our HVAC systems, upgrading the air flow and maximizing recirculation times for the air coming through the complex.
  • We will participate in a bi-annual surveillance review to undergo rigorous IAQ performance criteria by UL.
  • We will continue testing and evaluation on an ongoing basis to confirm or meet UL's strict standards and guidelines.

When you visit The Music Center, you will see the Verified Healthy Building mark on the entrances to Music Center buildings.

Enhanced All Cleaning Procedures: We have developed and implemented a Music Center-specific Enhanced Cleaning Program using EPA-approved COVID disinfectants with expedient cleaning of the entire campus. We pay special attention to areas where people gather including seated areas, elevators and restrooms, along with surfaces such as handrails, door handles, armrests and elevator buttons. We have also placed hand sanitizers throughout the campus including in Jerry Moss Plaza. We clean and sanitize seated areas after each performance and clean all restrooms pre- and post-performance.

Created A Contact-Free Experience: All restrooms have touchless fixtures including touchless flush valves and faucets. All tickets will be digital and scanned for safe and efficient entry. All windows at permanent and remote box office locations feature glass or plexiglass partitions that separate guests and box office staff. All queues are socially distanced and managed by usher staff. Programs for outdoor performances are digital and are accessible on the night of the performance via text and/or QR code. The Music Center will provide both printed and digital programs for future indoor performances.

Made Changes to Parking: Self-parking for performances in outdoor spaces will be available in the main parking lot located at The Music Center. Use of credit cards is encouraged. Valet parking is temporarily not available. Anyone with accessibility needs who typically uses the Hope Street carriage port should contact Guest Services at cvanbrunt@musiccenter.org before visiting The Music Center.

 

If you have a question about these protocols, or require specific accommodation, please contact Guest Services at cvanbrunt@musiccenter.org before visiting The Music Center.

The Music Center is taking many steps and precautions to help ensure your safety. However, by visiting The Music Center, you voluntarily assume all risks related to possible exposure to COVID-19.

*Please note that conditions regarding the COVID-19 pandemic are fluid, and guidelines are subject to change at any time. To that end, The Music Center is prepared to adjust and embrace timely protocols based on what science and the Los Angeles County Department of Public Health directives dictate.

ACCESSIBILITY & GUEST SERVICES


The Music Center welcomes all visitors and is committed to making its programs, services and facilities accessible to everyone, including service animals.

 

If you have a question about these protocols, or require specific accommodation, please contact Guest Services before visiting The Music Center at cvanbrunt@musiccenter.org.


Learn more

Contact Us
X

DOROTHY CHANDLER PAVILION BOX OFFICE


Phone Hours:

Monday - Saturday 10 a.m. - 6 p.m.

TMC Arts / Glorya Kaufman Presents
Dance at The Music Center

(213) 972-0711

LA Opera
(213) 972-8001

LA Master Chorale
(213) 972-7282


AHMANSON THEATRE &  
MARK TAPER FORUM
BOX OFFICE


Phone Hours:

Monday - Friday 10 a.m. - 5 p.m.
Saturday & Sunday 12 p.m. - 5 p.m.


Center Theatre Group
(213) 628-2772


WALT DISNEY CONCERT HALL 
BOX OFFICE

Summer Hours (starting 8/17/21):
Tuesday - Saturday, Noon - 5 p.m.
Closed Sundays & Mondays


Regular Hours (starting 10/12/21):
Tuesday - Sunday, Noon - 6 p.m.
Closed Mondays

LA Phil
(323) 850-2000