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Coronavirus (COVID-19) FAQ & Updates

Last updated: 6/1/20

What is The Music Center doing in light of COVID-19 (novel coronavirus)?

The Music Center has increased disinfection practices across its campus including its theatres: Walt Disney Concert Hall, Dorothy Chandler Pavilion, Ahmanson Theatre and Mark Taper Forum. It has placed additional hand sanitizer stations at each venue.

Is The Music Center planning on cancelling any programming, events or performances?

Effective March 12, 2020, The Music Center has closed its theatres and will remain closed until further notice according to L.A. County's continuing "Safer at Home" order. All presentations, public gatherings, education programs and tours have been cancelled or rescheduled.

All Music Center on-campus restaurants will also be closed until further notice.

What TMC Arts/Glorya Kaufman Presents Dance at The Music Center programming, events or performances have been cancelled?

  • March 18-22, 2020: Alvin Ailey American Dance Theater (as of 3/12/20)
  • March 19, 2020: Alvin Ailey American Dance Theater student matinee (as of 3/12/20)
  • March 16 and 23, 2020: Food Truck Fundays on The Music Center Plaza (as of 3/13/20)
  • March 24-26, 2020: The Blue Ribbon Children's Festival (as of 3/12/20)
  • March 28, 2020: Play on the Plaza! (as of 3/12/20)
  • April 17-19, 2020: Tanztheater Wuppertal Pina Bausch - Palermo Palermo (as of 3/16/20)
  • April 22, 2020: Earth Day L.A. (as of 3/17/20)
  • May 15-17, 2020: Malpaso Dance Company (as of 4/15/20)
  • May 15, 2020: Malpaso Dance Company student matinee (as of 4/15/20)
  • July 24-26, 2020: Teatro alla Scala Ballet Company - Giselle (as of 6/1/20)

What about programming and events in Grand Park?

For updates regrading Grand Park, please visit https://grandparkla.org/coronavirus-updates/

What if I have tickets to Alvin Ailey American Dance Theater, Tanztheater Wuppertal Pina Bausch, Malpaso Dance Company or Teatro alla Scala Ballet Company?

If you are a current ticketholder to any of the above performances, the cost of the ticket(s) and all associated fees will automatically be put on your account. We are offering ticket holders the follow accommodations:

  • DONATE THE VALUE OF YOUR TICKETS: During this challenging time for the performing arts, please consider donating your tickets. The value of your tickets will be acknowledged as a charitable contribution and we will send you a tax receipt for your gift. Thank you for your consideration and support.
  • EXCHANGE/HOLD ON ACCOUNT: Exchange into a future performance OR the money can sit on your account to be applied to a future purchase.
  • REFUND: Receive a refund for the cost of the ticket(s) and all associated fees. If you purchased your ticket(s) with cash or check, please contact the box office at the number below for assistance. If you purchased with a credit card, you will see a credit posted to your account.

Our box office can be reached at (213) 972-0711 (Monday - Friday, 10:00 a.m. - 6:00 p.m.) or by email at tickets@musiccenter.org. Please note this process will take time as we are managing thousands of ticket purchases. Your patience is greatly appreciated.

What if I have ticket(s) to a resident company performance or event?

All questions regarding performances and events presented by our resident companies should be directed to their respective box offices:

What if I am feeling ill and cannot attend a performance?

The Music Center strongly advises patrons and visitors to stay home if they or a person in their household is not feeling well. The Music Center and its resident companies will work with ticket holders for accomodation. Please contact your respective box office.

What should I do to protect myself against COVID-19/novel coronavirus?

Following the recommendations of the Centers for Disease Control and Los Angeles County Department of Public Health, the best ways to prevent the spread of respiratory infections, including novel coronavirus, are:

  • Staying at home if you are sick.
  • Covering your cough or sneeze with a tissue, then throwing away the tissue in the trash.
  • Washing hands frequently with soap and hot water for at least 20 seconds.
  • Avoid touching your face, mouth and eyes.
  • Cleaning and disinfecting high-touch areas and surfaces such as counters, tabletops, doorknobs, railings, light switches, toilets, phones, keyboards, remote controls, tablets and bedside tables.
  • Practicing simple social distancing strategies from those who are sick, such as verbal salutations instead of handshakes and hugs; not sharing utensils, cups and linens; and keeping a distance of six feet apart.

For more detailed information, please visit:

Contact Us
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DOROTHY CHANDLER PAVILION BOX OFFICE


Window & Phone Hours:

Monday - Friday 10 a.m. - 6 p.m.

TMC Arts / Glorya Kaufman Presents
Dance at The Music Center

(213) 972-0711

LA Opera
(213) 972-8001

LA Master Chorale
(213) 972-7282


AHMANSON THEATRE &  
MARK TAPER FORUM
BOX OFFICE


Window Hours:

Tuesday - Saturday 12 p.m. - 8 p.m.
Sunday 11 a.m. - 7 p.m.

Phone Hours:
Center Theatre Group
(213) 628-2772
Monday - Friday 10 a.m. - 5 p.m.
Saturday & Sunday 12 p.m. - 5 p.m.


WALT DISNEY CONCERT HALL 
BOX OFFICE


Window Hours:

Tuesday - Sunday, 12 p.m. - 6 p.m.
Closed Monday

Phone Hours:
LA Phil

(323) 850-2000
10 a.m. - 6 p.m.